Refund policy

At AV Steel, we strive to provide you with the highest quality tools and customer satisfaction. If for any reason you're not completely satisfied with your purchase, we offer a 14-day return policy.

Return Eligibility

To be eligible for a return:

• Your item must be unused, in its original packaging, and in the same condition that you received it.
• You must contact us within 14 days of receiving your order to initiate the return process.

How to Return

1. Contact Us: To start a return, please reach out to our customer service team via the contact page within 14 days of receiving your order.
2. Pre-Paid Return Label: Once your return request is approved, we will provide you with a pre-paid return shipping label. Simply print the label, attach it to your package, and send the product back to us.
3. Shipping: Please ensure that the item is securely packed to prevent any damage during return shipping.

Refund Process

Once your returned item is received and inspected:

• If eligible, a refund will be issued to your original payment method.
• Please note, it may take 5-7 business days for the refund to reflect in your account, depending on your payment provider.

Exceptions

• Damaged or Defective Products: If your product is defective or damaged upon arrival, please contact us immediately. We will arrange for a return, replacement, or refund as appropriate.
• Customized Products: Custom items, such as personalized tools or engraved items, are non-returnable unless they are damaged or defective.

Shipping Costs

• We provide a pre-paid return shipping label for all returns, so there are no out-of-pocket expenses for you.